Technical PM / Account Manager

Softacom is looking for an independent PM/Account Manager to manage client projects and accounts in an IT outsourcing/outstaffing environment.

• Manage client projects and accounts from initiation to handover
• Coordinate delivery teams and manage timelines, scope, quality, and client expectations
• Lead client meetings, status updates, follow-ups, and escalations
• Identify and manage risks, blockers, dependencies, and scope changes
• Resolve complex situations between clients and delivery teams
• Prepare and maintain project documentation, including SOWs, SLAs, SRSs, project plans, reports, and handover documents
• Plan and track project tasks using Jira and Confluence
• Build and improve internal business processes
• Identify opportunities for upselling, cross-selling, and account growth

• Experience as a PM, Delivery PM in IT outsourcing/outstaffing
• Technical background through hands-on experience in development, QA, business analysis, system analysis, or a related area, and/or relevant technical education
• Experience independently managing projects and taking responsibility for delivery outcomes
• Experience managing project teams
• English proficiency at C1 level or higher
• Strong understanding of SDLC, Agile, Scrum, and Kanban
• Experience with estimation, task decomposition, planning, risk management, and scope management
• Experience preparing and maintaining project documentation
• Practical experience with Google Workspace, Jira, Confluence, and AI tools
• Experience building, implementing, or improving business processes
• Strong communication, ownership, and problem-solving skills

• Full-time remote cooperation
• B2B contract
• Work with international clients and distributed teams
• Autonomy in decision-making
• An opportunity to influence delivery and internal processes