Dynamics 365 Application Engineer

Join the Marketing & Distribution Services team to support and improve Robeco’s Microsoft Dynamics 365 platform. Provide functional and technical support, configure entities, and work with business stakeholders to optimize business processes.

• Provide functional and technical support for Microsoft Dynamics 365 users.
• Investigate and resolve incidents, service requests and platform issues.
• Configure and maintain Dynamics 365 entities, forms, views, dashboards, business rules, security roles and workflows.
• Support and optimize business processes within Dynamics 365.
• Work closely with business stakeholders to understand requirements and translate them into platform improvements.
• Configure and maintain Power Platform solutions, including Power Automate and Power Apps.
• Coordinate and support testing activities, including regression testing and user acceptance testing.
• Monitor platform health, identify recurring issues and drive continuous improvements.
• Manage application releases and support deployments to production environments.
• Maintain documentation, knowledge articles and operational procedures.
• Collaborate with internal teams, external suppliers and business stakeholders in an Agile way of working.
• Actively contribute to improving support processes, user experience and platform stability.
• Support adoption of new Microsoft Dynamics and Power Platform capabilities, including AI-powered features.

• BSc or MSc in Information Technology, Business Information Management, Software Engineering or a related field.
• Strong knowledge of Dynamics 365 configuration and administration.
• Several years of hands-on experience with Microsoft Dynamics 365, such as Sales, Customer Service, Marketing or Customer Insights.
• Experience with Power Platform, including Power Automate and Power Apps.
• Experience with supporting business-critical applications in a professional environment including incident management, problem management and root cause analysis.
• Understanding of CRM processes within Sales, Marketing and Client Service domains.
• Experience with testing, release management and change management.
• Familiarity with Azure DevOps or comparable work management tooling.
• Good command of both Dutch and English, written and spoken.
• Available at least 32 hours per week with 60% on-site presence.