IT-Supporter (m/w/d)

IT-Supporter role providing 1st and 2nd level support, managing user accounts and permissions in ServiceNow, Workday, Microsoft Dynamics, and Omnitracker, with responsibilities including device procurement and project support.

• Creation and management of user accounts and their permissions in ServiceNow, Workday, and Microsoft Dynamics
• Processing and documentation of orders in the business process platform Omnitracker
• Recertification of user accounts, permissions, drives, and group mailboxes
• First and second level support from application, account setup to data maintenance via email, phone, or Microsoft Teams
• Needs analysis, device selection, and ordering of notebooks, printers, and equipment, including coordination of delivery
• Support for smaller projects, e.g., Windows or printer rollouts, including master data maintenance

• Completed degree in computer science or comparable vocational training in IT
• Initial professional experience in a comparable position is an advantage
• Knowledge of IT applications ServiceNow, Microsoft Dynamics, and Workday is an advantage
• Experience with mobile IT solutions
• Very good German and good English skills in writing and speaking
• Teamwork, self-motivation, and service orientation

• Attractive salary package with Christmas and holiday bonuses
• Contribution to company pension plan after probation period
• Up to 30 vacation days per year
• Takeover opportunity by our business partner
• Individual training with renowned partners
• Discounts at sports, leisure, and wellness facilities