RD Operations Manager

Media Miami is an independent performance marketing agency. This role is a hands-on, execution-driven position working directly with the Head of Project, focusing on taking new projects from zero-to-one, building systems and documentation.

• Drive high-priority projects from brief to delivery
• Manage timelines, dependencies, and priorities across teams
• Track everything in motion and push work to completion
• Flag delays early and resolve blockers without escalation
• Take new projects/features at the zero-to-one stage, research and test them, and pass them to the team
• Build documentation and lightweight SOPs for the specific tools and initiatives you research
• Create scalable operational frameworks
• Identify bottlenecks and fix them with systems, not manual workarounds
• Launch new projects in Notion from scratch and keep them structured, accurate, and visible
• Translate priorities into clear plans with owners and deadlines
• Coordinate across departments as needed to ensure alignment and follow-through
• Support growth, monetization, and automation initiatives
• Deliver concise research and actionable summaries
• Maintain clear, usable process documentation
• Build a knowledge base that scales with the team

• 4+ years of experience in R&D, Operations, or similar roles
• Strong Notion expertise (non-negotiable) — a real builder: project tracking or a personal dashboard with live metrics, not just a Knowledge Base/Wiki
• Comfortable using AI tools and automation — mandatory
• Experience building and documenting processes for new tools or initiatives
• Excellent communication skills in English (C1 and above)
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and problem-solving skills
• PMP or equivalent certification (nice to have)
• Automation tools (Make, Zapier, etc.) (nice to have)
• Experience in media, affiliate, or performance marketing (nice to have)
• Familiarity with ClickUp, Airtable, or Google Sheets (nice to have)

• International and multicultural environment
• Career development opportunities
• Learning resources and corporate library
• Work alongside a high-performing team
• Access to modern tools and technologies
• Competitive salary
• 21 paid vacation days
• 14 paid sick leave days
• Work-life balance
• Team events and activities
• Hybrid — cozy office in Warsaw available whenever you need it
• Complimentary snacks, drinks, and office perks
• Friendly and supportive team
• Comfortable workspace