Senior Researcher in Embedded Research for SAP Autonomous Suite / CX (f/m/d)

Senior Researcher role at SAP's Academic Partnerships organization, focusing on embedded research within the Autonomous Suite CX team. The role bridges data science and engineering to improve delivery predictability and customer satisfaction through engineering metrics, AI-assisted tooling, and industry-academic collaboration.

• Design and maintain a Commerce-wide engineering metrics framework to track delivery health and team performance
• Review metrics health at team, product, and portfolio level to surface bottlenecks and delivery risks early
• Embed retrospective learnings into process standards, creating a continuous improvement loop across Commerce teams
• Pilot AI-assisted tooling to improve planning accuracy, effort estimation, and workflow automation
• Share engineering excellence practices across squads and teams to accelerate adoption of predictable delivery patterns
• Bridge the gap between academic findings and industry
• Participate in interdisciplinary research activities with the PhD graduate team, supporting SAP’s research strategy
• Be an active part of research mentoring programs and the research community at SAP
• Collaborate with various internal and external stakeholders

• Advanced degree (PhD preferred) in Computer Science or Information Systems, with a research focus on large-scale agile development, engineering metrics, or communities of practice in software organizations
• Research background (publications preferred) in the field of innovation (incl. AI adoption) in software development models, scrum, agile, adoption or other development models
• Proven track record of applied industry-academic research related to agile contexts (conferences like IEEE CBI, publications preferred)
• Experience leading research projects and delivering data-driven recommendations in collaboration with industry partners
• Hands-on technical skills including data analysis, LLM and AI-assisted prototyping, and working with engineering telemetry data (e.g. Jira) to generate delivery insights, programming skills preferred (python, Java, JavaScript)
• Demonstrated ability to manage industry-academic partnerships and multi-stakeholder initiatives, and co-organizing large-scale events
• Ability to work on challenging research topics with a structured, scientific approach
• Sound understanding of SAP’s product strategy and the Autonomous Enterprise
• Experience integrating AI assistants in workflows, incl. quality assurance.
• Strong hands-on mindset and willingness to translate promising research direction into product functionality
• Strong collaboration skills and a team-oriented mindset
• Good written and verbal communication skills in English, German is a plus

• Constant learning and skill growth
• Great benefits
• Flexible working models
• Focus on health and well-being