OPS Service Engineer

OPS Service Engineer supporting enterprise loyalty systems in a DevOps/SRE environment. Responsibilities include monitoring, incident management, and automation to ensure high availability. Technology stack: Linux, Kubernetes, Prometheus, Grafana, ELK, Python/Bash.

• Monitoring and maintaining high availability of enterprise systems
• Participating in incident handling and root cause analysis
• Participating in incident management and handling regular customer requests
• Collaborating with Dev, QA, Security, and Infrastructure teams to ensure continuity
• Supporting deployments and configuration changes
• Improving system observability (logs, metrics, alerts)
• Automating processes using AI tools
• Maintaining documentation, runbooks, and operational standards
• Contributing to continuous improvement of operational processes and tools
• Ensuring compliance with internal and regulatory standards (e.g., EU regulations)
• Participating in shift work

• 1–3+ years experience in Servicedesk, IT Operations, DevOps, SRE or infrastructure support
• Knowledge of Linux systems
• Basic scripting (Bash, Python or similar)
• Understanding of networking basics (TCP/IP, DNS, firewalls, load balancers)
• Experience with monitoring and log analysis tools
• Knowledge of version control (Git)
• Basic understanding of cloud platforms or containerization (Kubernetes/Docker) is a strong plus
• Fluent English
• Experience in loyalty platforms is a plus