Mitarbeiter (w/m/d) IT-Support

The company provides occupational pension services. The role involves technical user support, handling support requests via phone or JIRA tickets, and supporting IT roll-outs and hardware provisioning.

• Support employees on-site or remotely with technical issues and challenges.
• Handle support requests via phone or JIRA tickets, resolving at first contact or documenting clearly.
• Assess urgency and impact of support requests, escalating when necessary.
• Coordinate ticket handover to second-level support if needed.
• Install, configure, and deploy hardware, including image creation and delivery.
• Accompany introduction of new software solutions and advise departments with technical know-how.

• Completed IT training (e.g., IT specialist for system integration) or comparable qualification, with solid experience in user support.
• Very good knowledge of Windows 11 and virtualized desktop environments (Citrix).
• Ideally experience in IT roll-outs and technical support for presentation and meeting rooms.
• High service orientation, structured and solution-oriented approach, ability to stay calm in challenging situations.
• Strong communication skills in German (at least C1 level) and confident demeanor.
• Self-reliant work, reliability, and team spirit.

• Betriebliche Altersversorgung (Company pension scheme)
• Sichere Arbeitgeberin (Secure employer)
• Homeoffice (Remote work option)
• Flexible Arbeitszeiten (Flexible working hours)
• Drei freie Tage plus (Three additional days off)
• Zentrale Lage im Herzen Kölns (Central location in Cologne)