Application Support Specialist

WestPoint Search is hiring an Application Support Specialist for Dynamics 365 F&O in the Netherlands. The role involves supporting D365 F&O systems, providing level 2/3 support, and working on improvements. The company offers hybrid work and flexible hours.

• Responsible for the maintenance and support of systems and applications, with a clear focus on Microsoft Dynamics 365 Finance & Operations and additional apps
• Providing level 2/3 support for key users internationally
• Leveraging Service Management practices such as Incident, Change and Problem Management to minimise disruption to business operations
• Collaborating with cross-functional teams to ensure seamless integration and functionality across systems
• Working on improvements including automation, new workflows and reporting
• Providing training and support to key users
• Creating and maintaining digital documentation and instructional videos
• Helping mature the Service Management practice by identifying and proposing process improvements
• Helping build and share knowledge within the team

• Relevant educational background (Bachelor's degree or equivalent experience)
• 2-5 years experience in an App Support role, preferably with F&O or equivalent ERP systems
• Demonstrable experience in a support role within an international ERP environment, preferably Microsoft
• Knowledge of and experience with core business processes and products
• ITIL 4 Foundation certification, or practical knowledge of Incident, Change and Problem Management practices, is a plus
• Fluent in English (spoken and written); Dutch proficiency is an advantage
• Based in the Netherlands and entitled to work here

• A challenging role within a technically-oriented, ambitious, and expanding international organisation
• Flexible working hours, with the option to work partly remote
• 30 days' annual holiday leave
• A strong pension scheme
• A variable bonus