ServiceNow Lead Engineer

Seeking a ServiceNow Lead Engineer for a hybrid role in Gdańsk to design, implement, and maintain robust ServiceNow solutions for IT Service Management, leading development and optimization of the platform.

• Analyse and understand complex client requirements, translating them into effective technical designs and configurations within the ServiceNow platform.
• Lead the development, testing, deployment, and continuous improvement of ServiceNow modules and workflows to enhance IT Service Management capabilities.
• Adhere to and champion the full Software Development Life Cycle (SDLC) principles, ensuring timely delivery and quality assurance throughout project phases.
• Implement coding best practices to guarantee secure, efficient, and maintainable software components.
• Conduct comprehensive root cause analysis for incidents and problems related to ServiceNow applications, deploying timely fixes and optimizations.
• Develop, automate, and execute a suite of test cases and validation processes to uphold system reliability and performance standards.
• Modify existing platform functionalities in response to evolving business needs and emerging technological advancements.
• Facilitate clear and professional communication with clients and internal teams, maintaining strong customer focus and responsiveness.
• Take ownership of technical documentation, including design specifications, process workflows, and status reports to support transparency and knowledge sharing.
• Stay abreast of industry trends, emerging technologies, and ServiceNow platform updates to foster continuous learning and innovation within the team.

• Strong knowledge of software development principles, programming languages, and tools
• Experience with automation, testing frameworks, and quality management processes
• Solid understanding of system analysis, performance optimisation, and CI/CD practices
• Process Excellence & execution discipline
• Innovation and problem-solving mindset
• Ability to manage complexity and prioritise effectively
• Strong ownership, accountability, and passion for results