Implementation and Customer Success Lead

The role combines hands-on implementation leadership with long-term customer success ownership for industrial and energy companies using digital supply chain solutions. Initially focused on onboarding and implementation, the role is expected to evolve into a Customer Success Director.

• Lead customer onboarding and implementation from contract signature to stable operations
• Act as the primary customer contact during the implementation phase
• Coordinate internal teams across product, commercial and operations
• Translate complex industrial customer needs into structured execution
• Establish implementation playbooks, templates and best practices
• Manage the transition from implementation to long-term customer success
• Own customer satisfaction, retention and long-term success
• Drive adoption, value realization and continuous improvement
• Define Customer Success KPIs, frameworks and operating models
• Act as a strategic partner to key industrial and energy customers
• Build and lead the Customer Success organization as Fieldnode scales

• At least 5 years of experience
• Experience from industrial environments, preferably energy or other asset-heavy industries
• Background in operations, supply chain, maintenance, MRO, engineering or project management
• Understanding of spare parts data, BOMs, drawings, revisions or technical documentation
• Strong ability to lead customers through complex operational and technical change
• Comfortable working both hands-on and at a strategic level
• Strong communication skills and confidence in senior customer dialogues
• Fluent in English, written and spoken

• Experienced and collaborative team with strong product and industry expertise
• Flat structure and transparent way of working, where your ideas matter
• A supportive environment where people can grow professionally and take real ownership
• The chance to help shape the future of industrial supply chains and customer success
• Clear growth path toward Customer Success Director