Client Documentation / Case Coordinator

We're looking for someone who enjoys bringing order to detailed client requests. In this role, you'll guide each file through a defined process: establish what information is needed, make sure the paperwork is correct, and keep the case moving until it is closed. Much of the working day involves forms, records, follow-ups, and deadlines. Training on the company's Irish services and procedures is provided.

• Oversee each assigned file from the first client contact through its final steps.
• Determine which details and supporting papers are needed, then obtain them from the client.
• Review submitted materials, flag discrepancies, and follow up on anything incomplete.
• Enter information into forms and check submissions before they move forward.
• Keep the CRM current with case notes, correspondence, progress, and upcoming actions.
• Monitor due dates and make sure open items receive timely follow-up.
• Work with colleagues and outside providers on incorporation, bookkeeping and accounting, tax, or compliance matters.
• Tell clients what is happening with their requests and what they need to do next.
• Draft quotes, proposals, and other documents sent to clients.
• Help resolve issues within company procedures and introduce other relevant services when appropriate.

• Two or more years in a position where processing client files and paperwork was a regular part of the job.
• First-hand experience obtaining, preparing, checking, or submitting documents on behalf of clients.
• Experience handling sensitive personal, identity, financial, or business details.
• Ability to keep several requests progressing at the same time without losing track of outstanding actions.
• Advanced English (C1) for clear written correspondence and conversations.
• Working knowledge of a CRM or a system used to track client cases.
• A careful approach to data entry, form completion, and checking information for errors.
• Strong time management, consistent follow-through, and clear communication with clients.
• Willingness to work within established processes, meet performance goals, and take on routine administrative work.
• Interest in building a long-term career with the company.

• €1,100–€1,300 gross per month
• Quarterly incentive tied to results from relevant additional service recommendations
• Full-time remote work on an independent contractor basis, intended as a long-term position
• 20 paid days off, rising to 30 after the first year
• Up to €500 a year for professional development after six months
• Initial training, support from experienced team members, and room to grow in an international company