Customer Support Specialist - Ottawa, ON

Fullscript is a health technology company seeking a Customer Support Specialist to provide top-notch customer experiences via phone, email, and live chat. The role involves troubleshooting, building relationships, and collaborating with the team.

• Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience.
• Troubleshoot issues and recommend or explain product and service features that best meet the customer’s needs.
• Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge.
• Build sustainable relationships through open and interactive communication.
• Collaborate with your team to devise new strategies to surprise and delight our customers.
• Coordinate with your team to ensure support coverage during all business hours.
• Identify trends in issues and feedback and report them to your supervisor.
• Be a champion of our brand and uphold our commitment to customer satisfaction.

• A passion for customer satisfaction and a naturally engaging personality.
• Ability to multi-task and manage all customer service platforms.
• A strong commitment to excellence in all you do!
• Exceptional verbal and written communication skills.
• Strong organizational skills and the ability to manage information from various sources simultaneously.
• An adaptable nature, ready to embrace change and tackle new challenges.
• A team player mindset, eager to work closely with colleagues to create an extraordinary user experience.
• Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada.
• Experience with Gladly and other SaaS productivity tools would be a bonus.
• Basic understanding of frontend or backend development.
• Knowledge or interest in integrative health or any wellness certifications would be advantageous.

• Remote-first flexibility to work where you work best, with Ottawa, Kelowna, or Calgary required for this role
• Flexible PTO and competitive pay, because work-life balance matters
• RRSP/401k match and stock options to invest in your future
• Premium benefits package with customizable coverage, paramedical services, and an HSA
• Fullscript discounts to save on high-quality wellness products
• Continuous learning opportunities to grow your skills and career
• Salary: $44k CAD
• Room to make up to 6k CAD in bonuses annually