Junior/Middle Product Support Engineer

A Product Support Engineer (PSE) will be part of a world-class team of Technical Support Engineers supporting carrier grade wireless equipment and management systems. The role involves partnering with the engineering team to drive software fixes and solutions to complex issues in the wireless broadband sector.

• Support a series of narrowband and/or broadband outdoor and indoor wireless products and systems
• Analysis of technical requirements and published standards in order to debug customer reported issues
• Reproduce customer reported issues in a laboratory environment
• Formal testing involving test specification, execution, result capture and analysis
• Isolate, reproduce, track and verify bugs
• Timely and accurate reporting of work activity status and issues
• Evaluate RF performance of customer networks to better resolve customer reported issues
• Interface with customers, particularly with high priority escalations

• BS/MS degree in a technical discipline (Radio/Electrical/Computer Engineering or Telecommunications)
• Minimum of 1+ years of industry experience supporting real-world products or systems
• Understanding of RF architecture and radio-wave propagation (MCS, Power Control, RF link budget calculation)
• Experience in Linux/Network administration
• Understanding and knowledge of L2/L3 networking standards
• Willingness / ability to travel occasionally for customer visits, trainings, etc.
• Ability to multi-task between two or more projects and perform these tasks with velocity
• Upper-Intermediate level of English

• Within our customer‘s PSE team you will have the ability to collaborate with world-class engineers within the customer’s team
• Learn wireless domain depth and gain experience in architecture/regression/functional/manual testing
• Channel your proven troubleshooting skills into the new age of Connectivity/IoT