Support Consultant, Tier 1 - English

3Shape develops 3D scanners and software solutions for dental and hearing professionals. We are seeking a Customer Support Consultant to provide technical support on 3Shape hardware and software via online sessions, telephone, e-mails, and occasional on-site events.

• Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
• Solving and escalating tech issues
• Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
• Interact with other departments and escalate customer feedback further

• Customer-oriented approach
• Good communicator with the ability to ask and listen
• Good verbal and writing skills at an Upper-intermediate level in English and Ukrainian
• Problem-solving and logical thinking skills
• Result-oriented and stress-resistant
• Aspiration to self-development and willingness to grow
• Professional, multitasking, and empathetic skills

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.