Software Engineer - Customer Service Platform

Netflix is seeking a seasoned full stack engineer to join the Customer Service Platform team, focusing on building a next-gen consumer-facing help center experience that serves tens of millions of visitors annually. The role involves transforming legacy systems into a modern hybrid architecture with significant investment in Generative AI initiatives.

• Ideating, building, testing, and deploying robust features that meet both technical and business objectives
• Collaborating with Netflix engineering sister teams, product stakeholders, and external vendors to deliver end-to-end solutions
• Participation in an on-call rotation supporting production services

• Solid experience with TypeScript or JavaScript
• Solid experience with modern UI framework such as React
• Experience with AB test experiments and events instrumentations
• Experience with API technologies such as GraphQL, gRPC, and RES
• Experience with cloud computing platforms like Amazon Web Services
• Solid knowledge of data structures, DB schema design and modern design patterns

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Full-time hourly employees accrue 35 days annually for paid time off
• Full-time salaried employees are immediately entitled to flexible time off