Senior Solutions Engineer – Enterprise Compute

Pragmatike is hiring on behalf of a fast-growing GPU compute and cloud infrastructure company. The Senior Solutions Engineer will own the technical side of enterprise customer relationships from pre-sales through onboarding and ongoing production usage, working closely with customers and internal teams to ensure successful deployment and scaling of workloads.

• Own enterprise customer onboarding: manage access, networking, storage, server handover and first workloads through to production.
• Act as the first technical point of contact for enterprise customers, understanding and troubleshooting issues before escalating to SRE or engineering when needed.
• Own technical issues through resolution: provide context to internal teams, coordinate communication and ensure issues are closed properly.
• Support pre-sales activities: lead technical discovery, solution design, sizing, demos and POCs alongside the commercial team.
• Design and run POCs with clear technical success criteria and help customers move from evaluation to production.
• Debug customer workloads hands-on, including inference and multi-GPU workloads, working directly with customer engineering teams.
• Monitor account health proactively: identify technical risks, communicate incidents and RCAs, track uptime and surface potential issues before they become blockers.
• Work cross-functionally with Account Management, Product, SRE and Engineering to translate customer requirements into effective technical solutions.
• Improve the enterprise customer experience by identifying recurring technical problems and creating better onboarding and operational processes.

• 5+ years of experience as a Solutions Engineer, Solutions Architect, Technical Account Manager or similar customer-facing technical role.
• Experience working with cloud infrastructure, GPU infrastructure, AI infrastructure or enterprise compute.
• Strong hands-on knowledge of: Linux, Virtual machines, Kubernetes, Networking, Storage, NVIDIA GPUs.
• Ability to troubleshoot complex infrastructure and AI workloads alongside experienced customer engineers.
• Experience running technical demos, POCs, implementations or enterprise deployments.
• Strong understanding of production infrastructure and the ability to distinguish between customer-facing issues and underlying SRE/engineering problems.
• Excellent communication skills and the ability to explain complex technical concepts clearly to both technical and non-technical stakeholders.
• Highly proactive and autonomous: you should be comfortable identifying what needs to happen next without waiting for instructions.
• Strong ownership mentality. You follow problems through to resolution rather than simply passing them to another team.
• Comfortable operating in a fast-moving environment where processes are still being built.
• Fluent English is a MUST and French is preferrable.