Middle Software Engineer – AI Voice Systems (Python/TypeScript)

We are looking for a Middle Software Developer with a strong Python background and a solid experience with production services. The ideal candidate will work on backend services, external provider integrations, and contribute to the ongoing development of an AI-based platform for automating customer communications.

• Develop and maintain services ensuring clean, testable, well-documented code
• Build and improve APIs and services orchestrating agent workflows across LLM/TTS/STT vendors
• Implement resilient patterns for external provider calls (retries, timeouts, fallbacks, rate limits, circuit breaking)
• Integrate with CRMs and telecom providers, enabling bi-directional sync and workflow triggers
• Maintain internal abstractions/adapters for consistent and extensible integrations
• Work with MongoDB and Aurora for data storage and relational guarantees
• Use RabbitMQ for asynchronous workflows and Redis for caching and ephemeral state
• Participate in migration planning from Docker + ECS to Kubernetes
• Contribute to CI/CD improvements, deployment safety, and observability
• Engage in incident response and operational reliability improvements

• 3+ years of backend engineering experience with hands-on ownership of production services
• Strong proficiency in Python
• Good understanding of backend engineering fundamentals: APIs, data modeling, and basic distributed systems concepts
• Willingness to work with TypeScript or eagerness to learn it
• Experience with Docker and containerized services
• Practical experience with MongoDB or a relational database such as PostgreSQL / Aurora
• Understanding of basic schema design and query optimization
• Familiarity with messaging systems such as RabbitMQ or similar tools
• Experience with Redis for caching, rate limiting, or ephemeral state
• Strong debugging skills
• Interest in operational topics: logging, monitoring, service reliability
• Proactive communication and ability to take a well-scoped problem and drive it to completion
• Ability to work in a small team with direct customer communication