Developer Support Engineer

Pinpoint is a high-growth HR tech company building an ATS platform. They are hiring a Developer Support Engineer (Product Reliability Engineer) to own issue lifecycle, build internal tooling, and improve application performance. The role is remote in UK/Portugal/Spain/Poland and uses Ruby on Rails, React, TypeScript, and AI tools.

• Own the full lifecycle of issues: triage, diagnose, fix, and prevent high impact problems across the product.
• Build internal tooling that makes other teams self sufficient, especially our Technical Success team.
• Build the feedback mechanism back to the product squads.
• Make the application meaningfully faster: instrumentation, logging, monitoring, and hands on performance work.
• Dent the backlog: fix root causes, not symptoms, and remove repeat issues.
• Reach for AI to make all of the above faster and better: embedding AI into the triage and feedback loop, automating toil.
• Work a light weekday escalation rotation, and ship to production independently within your first year.

• 3+ years building production web applications full stack, including hands-on Ruby on Rails and React with TypeScript.
• You've owned production issues end to end before (finding, fixing, and preventing recurrence), ideally in a developer support, reliability, internal tooling, or enablement capacity.
• AI-native. You reach for Claude Code (or similar) not just to write code but to explore ideas, understand unfamiliar codebases, and embed AI into nearly everything you do.
• High agency and ownership: first-principles thinking, deep resourcefulness, a strong bias for action.
• An exceptional communicator who defaults to keeping people in the loop: progress updates, what you've found, where you're stuck.
• Hungry for growth: you don't need a defined progression ladder; you show it by solving hard problems, taking work off your manager's plate, and growing fast.
• Motivated by making teams more effective, not just by shipping your own features.
• Startup or scale-up B2B SaaS background, ideally a similar stage and size.