Lead UI/UX Graphic Designer

The Lead UI/UX and Graphic Designer blends deep design expertise with strategic thinking and leadership, owning major design initiatives, user research, and cross-functional collaboration. The role involves hands-on design leadership, mentoring other designers, and contributing to the broader product vision.

• Own the end-to-end design process for high-impact initiatives— from discovery and concept through to detailed design and delivery.
• Design elegant, scalable, and user-centered interfaces for web and mobile platforms, with attention to usability, accessibility, and performance.
• Create and maintain user flows, wireframes, prototypes, mockups, and production-ready UI assets.
• Evolve and enforce the design system to ensure consistency across products while enabling rapid iteration.
• Drive improvements in design process, tools, and workflows to increase team velocity and quality.
• Provide ongoing coaching, feedback, and support to junior and mid-level designers through design critiques, 1:1s, and collaborative sessions.
• Help define career growth paths, training opportunities, and development plans for the design team.
• Foster a culture of continuous improvement and design excellence.
• Partner with Lead Digital Product Managers to define user problems, shape requirements, and prioritize features that drive value.
• Collaborate closely with engineers to ensure smooth handoff of designs and alignment on technical constraints and feasibility.
• Facilitate design workshops and co-creation sessions with stakeholders to gather input and align on direction.
• Work with internal and external resources to identify knowledge gaps, define learning objectives, and plan studies.
• Drive usability testing, interviews, and surveys; synthesize findings into actionable design recommendations.
• Champion a user-centered design approach across the organization.
• Influence product strategy by contributing a design perspective to roadmap planning and decision-making.
• Use data (quantitative and qualitative) to evaluate the performance of design solutions and iterate for impact.
• Advocate for user needs while balancing technical and business constraints.
• Clearly articulate design decisions, rationale, and trade-offs to both technical and non-technical stakeholders.
• Present concepts and final designs to executive leadership, cross-functional teams, and external partners as needed.
• Advocate for design thinking, inclusive design, and accessibility in product and strategy discussions.
• Create documentation and storytelling assets that align teams and build shared understanding.

• Minimum of 5+ years of professional experience in UI/UX or product design, with a strong portfolio demonstrating design thinking, systems-level design, and shipped digital products across web and/or mobile.
• Experience leading design initiatives or managing/mentoring junior team members.
• Demonstrated experience developing, scaling, or maintaining design systems in complex product ecosystems.
• Hands-on experience or active collaboration with research functions; familiarity with qualitative and quantitative methods.
• Bachelor’s or Master's degree in Design, Human-Computer Interaction (HCI), Interaction Design, Visual Design, or related field (or equivalent practical experience)
• Familiarity with WCAG and accessibility best practices
• Working knowledge of front-end development principles (HTML/CSS/JS) is a plus

• Paid Vacation and Sick Time
• 11 Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA)
• Disability Benefits
• Life Insurance, Critical Illness, Accident
• Employee Assistance Program (EAP)
• Tuition Reimbursement, Professional Development