Banking Application Support Specialist – 2nd Line (f/m/x)

We are looking for a Functional Support Specialist (2nd Line) to maintain critical banking applications used by back-office teams across EMEA. The role involves analyzing production issues, identifying root causes, and ensuring effective communication with both business users and technical teams.

• Provide 2nd line functional support for critical banking applications used by back-office teams
• Analyze production incidents, identify root causes, and provide effective resolutions
• Manage and prioritize incidents according to business impact and severity
• Liaise between business users and technical development teams through clear communication
• Contribute to the creation and maintenance of support documentation

• Oracle (SQL for data analysis)
• Unix/Linux environment
• general Python scripting skills
• analytical thinking and problem-solving skills
• good communication and teamwork skills