B2B Support Specialist (Night Shift)

Aviatrix is an iGaming Metaverse company seeking a B2B Support Specialist for night shifts. The role involves providing support to B2B partners, configuring bonuses and promo codes, monitoring anti-fraud dashboards, and performing first-line technical investigation. The position is fully remote and requires at least 1 year of technical support experience.

• Provide timely and professional support to B2B partners via support channels.
• Create and configure bonuses, skins and promo codes in accordance with partner requirements.
• Monitor anti-fraud dashboards and system alerts during the night shift, promptly escalating suspicious activity when required.
• Perform first-line investigation of technical and integration-related issues (game availability, API-related requests, mirror switching, basic integration troubleshooting).
• Analyze gameplay and bets to investigate partner requests.
• Escalate technical issues to the appropriate internal teams while providing all necessary diagnostic information.
• Support the multilingual content update workflow.

• At least 1 year of commercial experience in Technical Support, B2B Support or Customer Support.
• Strong attention to detail and a high level of accuracy.
• Ability to stay focused during periods of low activity and react quickly when issues arise.
• Comfortable performing repetitive tasks while maintaining quality.
• Strong analytical and problem-solving skills.
• Ability to investigate issues independently before escalation.
• Experience working with Google Sheets / Microsoft Excel.
• Upper-Intermediate or higher level of English.
• Fluent Russian.
• Experience in iGaming.
• Experience working night shifts.
• Experience in B2B support.
• Basic understanding of API documentation and integration processes, Postman, JSON.