DevOps Operations Engineer – GenAI & MLOps (AIS Team)

Join the Artificial Intelligence Services (AIS) team as a DevOps Operations Engineer to support and optimize GenAI platform services, ensuring a seamless experience for internal and external users. You will provide operational support, troubleshoot incidents, and drive continuous improvements across AI and MLOps landscape.

• Support customers and project teams in the successful adoption and usage of GenAI platform services.
• Investigate, troubleshoot, and resolve incidents and service requests in line with agreed SLAs.
• Provide application-level support with a focus on AI model lifecycle management and MLOps capabilities.
• Conduct troubleshooting and screen-sharing sessions with users and stakeholders.
• Create, improve, and maintain technical documentation, user guides, tutorials, and knowledge base articles.
• Collaborate closely with Product Owners, DevOps Engineers, Service Desk teams, and 2nd-level support organizations.
• Contribute to the design, testing, deployment, and automation of new MLOps features and capabilities.
• Support the development and optimization of Azure DevOps pipelines and deployment automation.
• Research and propose improvements that simplify, automate, and enhance operational processes.
• Actively participate in Agile team ceremonies, knowledge-sharing activities, and continuous service improvement initiatives.

• Strong experience working in Microsoft Azure Cloud environments.
• Hands-on experience with Azure DevOps and CI/CD pipelines.
• Knowledge of monitoring and operational support practices.
• Experience with Python and automation scripting.
• Understanding of PowerShell.
• Solid knowledge of Azure services such as: Azure OpenAI, Azure AI Foundry, API Management, Other relevant Azure platform components
• Experience with or understanding of: Machine Learning Operations (MLOps), Model Lifecycle Management, AI/ML service operations
• Basic understanding of Data Science and Data Engineering workflows.
• Experience in Agile delivery environments.
• Strong customer-oriented mindset.
• Excellent analytical and problem-solving abilities.
• Hands-on, proactive, and solution-driven approach.
• Ability to work under pressure and manage multiple priorities.
• Strong attention to detail.
• Team-player mindset with the ability to collaborate across international teams.
• Ability to explain complex technical topics in a clear and understandable way.
• Passion for knowledge sharing and continuous learning.
• Fluent English communication skills (written and spoken).

• The opportunity to participate in a variety of projects.
• Multisport Plus card.
• Private medical care (LUX MED).
• Group insurance.
• Access to comprehensive psychological support, individual sessions with coaches and psychodietitians, as well as inspiring webinars.
• Remote work from any location, or a hybrid model using our offices located in Poznań.
• A home office package to increase remote work comfort (chair, additional monitor, ergonomic mouse, etc.).
• Modern offices equipped with amenities such as a pool table, foosball, darts, and relaxation zones.
• Opportunities to spend time together after work - combining our employees’ passions through ski trips, cycling tours, and sailing adventures.
• Regular company-wide and team-based integration events, as well as many other occasions to meet and exchange ideas with colleagues.
• Celebrations of important moments in the lives of our employees.
• An open approach to new ideas and initiatives, including charity actions