B2B Operations Manager

Seeking a B2B Operations Manager to take ownership of projects and new initiatives within the B2B iGaming sector. The role requires strong operational and financial metrics understanding, independent decision-making, and communication. Based on-site in Riga, Latvia with potential relocation support.

• Project Setup: Launching new projects under own operation; Communication and alignment on the project development vector and operational flows with IT solutions users; Coordination of BPM / CRM / Finance / Support; Deadline control; Control of project readiness for go-live
• Daily Operations: KPI control; Control of promo launch and correctness; Coordination of internal departments; Escalations and independent operational decisions; Project development and proposals to improve metrics; Providing project performance reports
• B2B Communication: Communication with IT solutions users on operational matters; Resolution of disputed situations; Participation in status calls; Proactive communication on issues requiring urgent decisions

• Experience in B2B iGaming operations or project management, ideally in a fast-paced, data-driven environment (2+ years preferred)
• Experience as a CRM / engagement / retention manager, with readiness to grow into a broader operational, partner-facing role
• Understanding of operational models, knowledge of financial models is a plus
• Confident Excel / Google Sheets (formulas, pivot tables, analysis)
• Atlassian Suite
• CRM analytics and working with data: Reading and interpreting retention / CRM metrics (e.g., retention, reactivation, churn, LTV, conversion by segment); Cohort analysis and user segmentation; Evaluating promo campaign effectiveness (conversion / ROI); Ability to turn data into operational decisions, not just read the numbers
• High level of English knowledge
• Ownership - makes decisions independently, doesn't wait for instructions
• Comfortable working under pressure and juggling multiple projects

• Full-time on-site work in the centre of Riga
• Paid parking space
• Sports compensation
• Medical insurance
• Corporate events
• A team of top-level professionals
• Opportunities for professional growth and development
• Salary range of 3500 - 6500 EUR gross, depending on the candidate's seniority