Information Technology (IT) Specialist - Ukraine

Tetra Tech seeks an IT Specialist to provide first-line technical assistance, maintain hardware/software/networks, manage user accounts, support events, and ensure smooth IT operations. The position supports energy projects in Ukraine.

• Provide technical support to users in the office or using remote access: via phone, email, or messenger
• Provide IT support during online and offline events and conferences
• Install, update, and configure program-owned software and hardware
• Configure and maintain user accounts, passwords, and permissions
• Conduct user onboarding for new hires
• Keep effective operation and maintain the program’s office network, printers, scanners, and other IT equipment
• Diagnose and resolve hardware and software problems
• Identify and escalate unresolved or complex IT incidents or issues to the supervisor for further investigation and resolution
• Keep the inventory of IT equipment updated, participate in IT procurements, and repair IT equipment when necessary
• Document and report program IT activities, incidents, and circulars
• Follow and ensure adherence to Tetra Tech’s IT policies and procedures
• Assist in automating program processes and operational workflows

• Bachelor’s degree in information technology, computer science, information systems, or other relevant field
• Minimum of three years of relevant experience in IT support or user helpdesk
• Knowledge of Windows operating systems, Microsoft Office, and other common software applications
• Knowledge of network protocols, VPN, and Wi-Fi
• Knowledge of user account management, access control, and identity management
• Experience installing, configuring, and troubleshooting computer hardware, software, printers, and peripheral devices
• Familiarity with scripting or development
• Ability to troubleshoot and solve software or technical problems
• Excellent communication and customer service skills with the ability to support users at all technical levels
• Attention to detail and accuracy
• High sense of responsibility
• Ability to work independently and as part of a team
• Willingness to learn new technologies and skills
• Fluency in Ukrainian and full proficiency in English