Senior Professional Services Engineer - EMEA

GitLab is the intelligent orchestration platform for DevSecOps. Senior Professional Services Engineer helps customers install, migrate to, configure, and adopt GitLab through technical delivery, training, and advisory services.

• Use a consultative approach to assess each customer's goals and identify ways to achieve their vision more effectively and efficiently
• Deliver statements of work with guidance from Technical Architects, including installing and configuring GitLab solutions in customer environments
• Develop and implement migration plans for customer version control systems and data
• Provide technical training remotely or on-site, and create implementation, maintenance, and customer-specific guidance
• Create and maintain artifacts, templates, documentation, and scripts for service delivery, training, implementation, and customer workflows
• Document and communicate customer opportunities, risks, and status updates to project and account teams
• Collaborate with GitLab Product and Engineering teams to support customer success and contribute improvements to GitLab features and processes
• Support Engagement Managers with quoting and scoping statements of work, and document improvements to Professional Services engagement processes

• Professional experience with one or more infrastructure as code or configuration as code technologies, such as Terraform, Ansible, Packer, Puppet, or Chef
• Professional experience with one or more cloud providers, such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure
• Experience using, deploying, or configuring GitLab
• Proficiency in written and spoken English sufficient for success in a remote and largely asynchronous work environment
• Effective communication skills, including the ability to build consensus with peers and provide clear status updates
• A solution-oriented, consultative approach and comfort managing multiple customer engagements in a fast-paced environment
• Strong organizational skills and the ability to work in a self-motivated, self-managing way within a fully remote organization
• Willingness to travel approximately 20% of the time