Junior IT Support Specialist

Fineline Global is a rapidly growing world leader in the printed circuit board (PCB) industry, providing solutions from prototype development to full-scale production. The company is seeking a Junior IT Support Specialist to serve as the primary IT support contact for employees in Ukraine while contributing to first-line Helpdesk support across the global organization.

• Provide first-line IT support for employees in Ukraine.
• Provide first-line support for hardware, Windows, Microsoft 365, Outlook, Teams, VPN, and standard company applications.
• Record, manage, and follow up on support requests through the Helpdesk system.
• Prepare and configure laptops and user accounts for new employees.
• Support onboarding and offboarding processes in cooperation with HR and hiring managers.
• Prepare and configure laptops before a new employee’s first working day.
• Install required company software and apply the appropriate settings.
• Manage IT offboarding activities, including access removal, equipment returns, data handling, and preparation of devices for reuse.
• Maintain accurate records of IT assets and coordinate equipment delivery, replacement, repair, and return.
• Assist the global IT team with Helpdesk requests and user support activities.
• Create and maintain user documentation and knowledge base articles.
• Escalate complex technical issues to the appropriate IT specialists when required.

• Current residence in Ukraine.
• Basic knowledge of Windows 10/11 administration and troubleshooting.
• Familiarity with Microsoft 365 applications, particularly Outlook and Teams.
• Understanding computer hardware, user accounts, permissions, networking, and VPN connectivity.
• Ability to install and configure standard business applications.
• Strong communication and customer service skills.
• Organized approach to task management, documentation, and follow-up.
• Good English communication skills, both written and spoken.
• High sense of responsibility, willingness to learn, and ability to work independently.

• Remote work and company-provided technical equipment.
• A unique opportunity for professional growth in an international environment.
• Long-term stable position with meaningful impact.
• Collaborative and professional team environment.
• Company-sponsored English lessons.
• Full accounting support.