Sr Technical Solutions Engineer, Platform

As a Sr. Technical Solutions Engineer, you will provide technical support for Databricks Platform related issues and resolve any challenges involving the Databricks unified analytics platform. You will assist customers in their Databricks journey and provide them with guidance to achieve their strategic goals using our products.

• Troubleshoot and resolve complex customer issues related to Databricks platform
• Provide best practices support for custom-built solutions developed by Databricks customers
• Deliver suggestions for improving performance in customer-specific environments
• Assist with issues around third-party integrations with Databricks environment
• Demonstrate and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests
• Participate in the creation and maintenance of company documentation and knowledge articles
• Be a true proponent of customer advocacy
• Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs
• Participate in weekend and weekday on call rotation
• Be a pioneer of our Databricks São Paulo office

• Minimum 4 years of experience designing, building, testing, and maintaining Python/Java/Scala based applications
• Expert level knowledge in Python
• Solid experience with SQL-based database
• Linux/Unix administration skills
• Hands-on experience with AWS, Azure or GCP
• Excellent English written and oral communication skills
• Experience with Distributed Big Data Computing environment
• Technical degree or the equivalent experience