Endpoints Engineer II

At Booking.com, data drives decisions, technology is at the core, and innovation is everywhere. The Endpoints Engineer II helps design, build and maintain the systems that manage a global fleet containing thousands of user endpoints including Apple and Windows laptops, mobile phones, and enterprise browsers. This role specializes in providing technical guidance and support for Apple devices and systems, while ensuring compliance with global security standards.

• Helps design, build and manage the systems that manage end user devices including laptops, corporate mobile phones, corporate tablets, etc.
• Delivers a competent level of problem solving and troubleshooting, providing technical guidance in their endpoint category to less experienced engineers in the team and IT support.
• Works with senior engineers along with Security and Compliance to ensure all endpoints are matching global security standards and running compliant applications and operating systems.
• Helps tailor configurations and systems to best suit the different personas that exist within the organization, in order to achieve a frictionless user experience.
• Supports and implements the future vision and roadmap for endpoints.
• Helps coach and mentor new and less experienced members of the team.
• Communicates changes effectively to endpoint users across the business.
• Keeps up to date with market trends, new technologies and conferences in order to bring innovation to the organization.

• Deep understanding of the MacOS platform, including JAMF, MDM / DDM, PlatformSSO.
• Intermediate level of scripting E.G. PowerShell, AppleScript, Bash, Python.
• Experience with global scale deployments across thousands of managed user endpoints.
• Experience supporting escalations for MacOS, including in-depth troubleshooting and resolutions with clear documentation.
• Awareness of enterprise IT infrastructure E.G. Puppet, AWS, Virtualisation, OKTA, Terraform, Windows, Active Directory etc.
• Ability to work independently or as part of a team, under pressure.

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.